1. Introduction
(a) Your Privacy Matters: Protecting your information is essential to building and maintaining strong relationships with our customers. If you ever have any questions or concerns about our privacy practices, please don’t hesitate to reach out to us at contact@pixelpiratestudio.com.
(b) About Us: Pixel Pirate Studio LLC (“PIXEL PIRATE STUDIO”) is an Emmy-nominated production studio dedicated to creating engaging content across various platforms, including our website (the “Site”) and mobile applications (the “Application”). By accessing and using our Service, you agree to accept our Privacy Policy.
(c) Terms of Use: Our Privacy Policy works in conjunction with our Terms of Use, which govern all interactions with our Service. Please review both documents together for a comprehensive understanding of our policies.
(d) Personal Information: Throughout our Service, we may collect information that personally identifies you (“Personal Information”), as defined by federal regulations. This includes contact data, demographic information, insurance details, health information, and other identifiers voluntarily provided by you.
(e) Data Controller: Pixel Pirate Studio is responsible for the Personal Information collected through our Service. If you have any questions or concerns about your data or privacy, please contact us at contact@pixelpiratestudio.com.
2. Privacy Statement
2.1. Overview: This Privacy Policy outlines how we collect, use, maintain, and disclose your information, including Personal and Non-Personal Information. We take the privacy of your Personal Information seriously, and all members of our team are required to adhere to this policy.
3. Consent
3.1. Your Consent: By using our Service or allowing someone to use it on your behalf, you consent to the collection, use, disclosure, transfer, and storage of your Personal and Non-Personal Information in accordance with this Privacy Policy.
4. Data Controller
4.1. Controller Responsibilities: As the data controller, Pixel Pirate Studio determines why and how your Personal Information is processed. We use your information to further our legitimate interests, including understanding our customers, managing relationships, conducting business operations, and enhancing security measures.
5. A Note About Children
5.1. Child Privacy: Our Service is not intended for users under the age of 13. We do not knowingly collect Personal Information from children under 13, and if we become aware of such information being provided, we will take steps to remove it from our databases.
6. Information Collection
6.1. Types of Information: We may collect both Personal and Non-Personal Information in the course of our business operations. This information helps us verify user identity, protect our customers, and maintain the integrity of our Service.
6.2. Examples of Information Collected: Our collection may include aggregated data, communications history, contact information, financial details, social media usernames, statistical data, and other relevant information necessary for providing and improving our Service.
7. How Information Is Collected
7.1. Collection Methods: Information is primarily collected through account creation, contact with our team, cookies and similar technologies, log files, surveys, payment transactions, public forums, user-generated content, social media features, and third-party links. We take precautions to ensure the security of your information and to prevent unauthorized access or use.
8. THE SAFETY & SECURITY OF PERSONAL INFORMATION
8.1. Data Hosting: We are committed to safeguarding the security of your Personal Information. We utilize various industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Additionally, we require the use of passwords to access your Account information. Please refrain from disclosing your Account password to unauthorized individuals. While we employ reasonable efforts to protect your Personal Information, it’s important to note that no method of transmission over the Internet or electronic storage is entirely secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security.
8.2. Third Party Use: We do not assume responsibility for the privacy or security practices of any third party, including those to whom we may disclose your Personal Information as permitted by this policy or applicable laws. The collection and utilization of your information by such third parties may be subject to distinct privacy and security policies. We lack control over and disclaim responsibility for the privacy and security of your Personal Information once it is provided to a third party by you or in accordance with your requests or instructions.
8.3. Unauthorized Access: If you suspect any misuse, loss, or unauthorized access to your Personal Information, please promptly notify us at contact@pixelpiratestudio.com.
8.4. Authorized Use: We bear no liability for any loss, damage, or claim arising from another person’s authorized use of your Personal Information where we were authorized to provide such information to that person.
8.5. Data Sent to Us: At times, you may electronically transmit Personal Information to us. The transmission of information via the Internet is not entirely secure. Therefore, we cannot guarantee the security of data sent to us electronically, and transmission of such data is entirely at your own risk.
9. WHEN WE CONTACT USERS
9.1 Service Announcements: On rare occasions, it may be necessary to send strictly Service-related announcements. For instance, if our Service undergoes temporary suspension for maintenance, we may send users an email. Users generally cannot opt-out of these communications, although they can deactivate their Account. However, these communications are non-promotional in nature.
9.2. Customer Service: We maintain regular communication with users to provide requested Service and address issues pertaining to their Account.
10. WHEN PERSONAL INFORMATION IS USED & DISCLOSED
10.1. Time Period: We may retain your Data for as long as you utilize our Service. You may close your Account by contacting us, but we may retain Personal or Non-Personal Information for an additional period as permitted or required under applicable laws. Even after deletion, your Personal Information may persist on backup or archival media for an additional period.
10.2. Agents, Consultants, and Trusted Third Parties: Like many businesses, we occasionally engage companies to perform certain business-related functions for us. These entities may include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, and others. When we enlist the services of another company, we may provide them with information, including Personal Information, as necessary for them to fulfill their designated functions. These third parties are prohibited from using your Personal Information for purposes other than those specified by us.
10.3. Business Operations. Your information is used to operate our business. These business operations may include:
(a) The provision of Service between you and us;
(b) Verifying your identity;
(c) Communicating with you about:
i. Your relationship with us;
ii. Our goods and services;
iii. Our own marketing and promotions to users and prospects;
iv. Competitions, surveys and questionnaires.
10.4. Corporate Restructuring. We may share some or all of your Personal Information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
10.5. IP Address. We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any Personal Information. We use tracking information to determine which areas our Site users visit based on traffic to those areas. PIXEL PIRATE STUDIO does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
10.6. Improve Customer Service. Information you provide helps us respond to your customer service requests and to support your needs more efficiently.
10.7. Payments. We may use the information users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
10.8. Personalize Your Experience. We may use information in the aggregate to understand how our users as a group use the Service.
10.9. Public Profile. Certain portions of the information you provide to us may also be displayed in your Profile. As an essential element of the Service, some of the Personal Information you explicitly provide to us when you register or update your Profile is displayed on your Profile. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
10.10. Site Improvement. We may use feedback you provide to improve our products and Service.
10.11. Social Networking Sites (SNSs). Our Service may enable you to post content to SNSs. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
10.12. User Testimonials and Feedback. We often receive testimonials and comments from users who have had positive experiences with our Service. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. In addition, we may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your full name with your feedback. If you make any comments on a blog or forum associated with your Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these blogs and forums.
10.13. Disclosure. There are a few circumstances where we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive, or unlawful activity that a governmental authority should know about, or to enforce our Terms of Use and investigate potential violations of the Terms of Use;
(b) In response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
(c) To protect our rights, property, or personal safety or those of another user or any member of the public;
(d) As required by any law;
(e) In the event we sell our business and may need to transfer Personal Information to a new owner; or
(f) In special cases, such as in response to a physical threat to you or others.
11. YOUR CALIFORNIA PRIVACY RIGHTS
11.1 California Civil Code Section § 1798.83 permits users of our software and Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share any consumer personal information with third parties for marketing purposes without consent. California users who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may send an e-mail to contact@pixelpiratestudio.com. Please be aware that when you ask us for these things, we will take steps to verify that you are authorized to make the request..
12. HOW TO UPDATE INFORMATION
12.1. Your information can be updated by you in the Site. For any question on how to do it or if you have issues in doing so, please contact us at contact@pixelpiratestudio.com. It is your responsibility to provide us with accurate and truthful information. We cannot be liable for any information that is provided to us that is incorrect
13. YOUR CHOICES REGARDING INFORMATION
13.1. Email Communications. We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Service. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you Service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
13.2. Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
13.3. De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your Account, then you may de-link the SNS account in the “preferences” section in your Account settings. You may also manage the sharing of certain Personal Information with us when you connect with us through an SNS, such as through Facebook Connect. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Service and your social media account or mobile device.
13.4. Changing or Deleting your Personal Information. You may change any of your Personal Information in your Account by editing your profile within your Account or by sending an e-mail to us at contact@pixelpiratestudio.com. You may request deletion of your Personal Information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
14. COMPLAINTS AND DISPUTES
14.1. If you have a complaint about our handling of your Personal Information, address your complaint in writing to contact@pixelpiratestudio.com.
14.2. If we have a dispute over handling of your Personal Information, we will first attempt to resolve the issue directly between us.
14.3. If we become aware of any unauthorized access to your Personal Information we will inform you at the earliest practical opportunity, once we have established what was accessed and how it was accessed.
15. INTERNATIONAL PRIVACY LAWS
15.1. This Site is intended for use only in the United States. If you are visiting the Service from outside the United States, please be aware that you may be sending information (including Personal Information) to the United States, where some of our servers are located. That information may then be transferred within the United States or back out of the United States, depending on the type of information and how it is stored by us. We hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the United States Personal Information may be subject to lawful access requests by government agencies.
16. EUROPEAN USERS
16.1. Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
(a) Performing the contract we have with you: In certain circumstances, we need your Personal Information to comply with our contractual obligation to deliver the Services, enable creators to establish and display their projects, and enable backers to find and make pledges to them.
(b) Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of pledges and payments made through our Services.
(c) Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our Services, subject to your right to control whether we do so.
(d) We analyze how users interact with our Site so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.
16.2 Data Protection Authority. Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to object to Pixel Pirate Studio’s use of your personal information and to lodge a complaint with your local data protection authority.
17. ADDITIONS TO THIS POLICY
17.1. If we change this Privacy Policy, we will post updates on the Service or Application (the “Modifications”). Modifications are effective thirty (30) days following the “Updated” date, or the date communicated in any other notice to you. Please review this policy periodically for changes, and especially before you provide any Personal Information. By continuing to use our Service after the effective date of any Modifications to this Privacy Policy, you accept those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing, and otherwise using the Service.
18. CONTACTING US
18.1 If you have any questions about this Privacy Policy or your dealings with the Site or the Application, please contact us at:
contact@pixelpiratestudio.com